Terms of Service

Our Role

• We provide a platform for connecting tutors and students
• We facilitate initial matching based on requirements and preferences
• We provide communication tools and session management features
• Where enabled, we facilitate session payments through our payment partner (Stripe) and retain a platform service fee as described in these Terms
• We do not directly provide tutoring services

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• Parents/guardians may create accounts for their children

Account Responsibilities

• Notify us immediately of any unauthorised use of your account
• Keep your contact information up to date
• Use your account only for lawful purposes
• Comply with all applicable laws and regulations

Profile and listing

• Provide accurate, honest information in your profile, including qualifications and experience you choose to display
• Keep your subjects, levels, availability, contact-related fields, and hourly rate up to date
• When you publish your profile, meet the completion rules shown in the app (for example required fields and, where applicable, a minimum hourly rate of £20)
• To receive payments for sessions booked and paid through the platform, complete Stripe Connect (payment setup) when prompted

Professional standards

• Maintain professional conduct in messages, sessions, and all use of the platform
• Respect student and family privacy and confidentiality
• Follow applicable safeguarding and child protection expectations; report concerns through appropriate channels
• Deliver tutoring in line with what parents and students reasonably expect from your profile and agreements you make with them

Session payments and platform fee

• Tutors set their own hourly rates on the platform (subject to any minimum shown in the app)
• Where in-platform payments are available, parents may pay for agreed sessions through our payment provider, Stripe. Tutors receive payouts via Stripe Connect according to Stripe's terms and timelines
• NI Tutors retains a platform service fee on payments processed through the platform. The applicable percentage or promotional rate (for example a founding-tutor rate) is communicated on the site or at the point of payment
• All amounts are in British pounds (GBP) unless otherwise stated
• Chargebacks, refunds, and payment disputes may be handled according to Stripe's processes, our cancellation and booking rules where they apply, and these Terms

Payments outside the platform

If you arrange tutoring or payment entirely outside NI Tutors, you do so at your own risk. Those arrangements are between you and the other party; our platform fee and payment protections described above do not apply unless payment goes through our checkout flow.

Prohibited Activities Include:

• Providing false or misleading information
• Harassment, abuse, or inappropriate behaviour towards other users
• Sharing inappropriate content or materials
• Attempting to circumvent our payment systems
• Using automated systems to access our platform
• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Attempting to gain unauthorised access to our systems

Platform Content

All content on our platform, including text, graphics, logos, and software, is owned by NI Tutors or our licensors and is protected by copyright and other intellectual property laws.

User Content

You retain ownership of content you upload to our platform. By uploading content, you grant us a licence to use, display, and distribute that content as necessary to provide our services.

Our Limitations

• We do not guarantee the availability or quality of tutors
• We are not responsible for disputes between tutors and parents
• We do not guarantee specific learning outcomes
• Our liability is limited to the amount you paid for our services
• We are not liable for indirect or consequential damages

Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your profile settings.

Termination by Us

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for other reasons at our discretion with appropriate notice.